I’m ServiceNow Consultant
Jonathan Christodoulou

I have worked with ServiceNow’s customers for the past 8 years, helping them to re-engineer their business processes and implement ServiceNow as their strategic enterprise management solution

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My ServiceNow Expertise

ITSM
  • Incident
  • Problem
  • Change
  • Request & catalog
  • Major Incident
  • Agent Workspace
  • Service Portal
CSM
  • Case
  • Customer & account
  • Consumer
  • Industry data models
  • Products & assets
  • Consumer Portal
  • Customer Portal
PPM
  • Project management
  • Demand management
  • Portfolio management
  • Program management
  • Ideation
  • Time card management
  • Agile development integration
Platform & Studio
  • Custom applications
  • IntegrationHub integrations
  • REST integrations
  • Internal automation
  • Flow designer

Recent Engagements

DXC

Working with a multinational American based private bank on a large migration of an in-house developed business application management tool and GUI into ServiceNow. As the senior engagement consultant on the project, my role mainly focuses on understanding the business processes run on the in-house platform and how those can be transformed to run on ServiceNow applications using ITIL principle. I have designed a solution being built by DXC which includes use of the CMDB, ITSM and custom app which will support the bank in gradually transforming their processes but also allow them to migrate current processes, data, and tooling into ServiceNow and move away from unsupported legacy technology

Devoteam

My role as a lead consultant encompasses continued customer engagement and project delivery as in my previous role, as well as additional management responsibilities. At Devoteam I have helped to drive new practices and delivery standards which have greatly improved output from the team. As the resident ITBM/SPM and platform expert, I provide credible solutions to both customers and internal teams working on projects which are always aligned to best practices. I have developed key standards such as naming conventions, agile delivery practices, coding practices and knowledge repositories; all of which have driven high quality work from my team

Unifi

My role stretches the project lifecycle from presales consulting through to go-live support and managed support. I lead delivery and manage moderate to large scale projects and deal with customer engagement and stakeholder management. I am responsible for managing stakeholder expectations and ensuring technical delivery satisfies customer requirements and follows best practice. I utilise my technical skills to deliver exceptional ServiceNow functionality. I also design large implementations and lead technical teams. I ensure great customer experience during the project lifecycle and follow up with further service sales. I have managed both the project and technical design and implementation for ITSM + CMDB, CSM and ITBM

Higher Education & Professional Qualifications

  • ServiceNow Certified System Administrator (Vancouver)
  • ITIL v4
  • BSc. Forensic Computing and Security with Honours

Testimonials

Richard Andrews
Director | Devoteam

JC is a very talented and highly skilled consultant focused on delivering great outcomes for his customers. Every customer and consulting firm would be delighted to have him on their team.

Tony Cavanagh
Head of Project Management | Devoteam

I’ve had the pleasure of working with JC for the last couple of years. JC is technically brilliant and thinks outside of the box while still ensuring the customers stick to ServiceNow best practice. Hopefully we will cross paths again in the future.

Ben Feenan
Head of Service Delivery | Atlanta Group

While supporting the implementation of ITSM and ITBM ServiceNow modules, in a challenging environment of three organisations coming together at a fast pace, Jon has been consistently proactive and helpful in both defining and delivering our requirements. He is very knowledgeable and takes the time to explain options when required, and has been instrumental in our success.

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